1.OUR COMMITMENT
At Groupe Freno, we are committed to satisfying our customers and partners by providing services such as the sale of parts, and maintenance and repair services for all types of commercial and industrial vehicles and equipment. We also offer innovative and high-quality expertise in brake, cooling, tank, and propulsion systems.
Information is the cornerstone of our ability to meet and exceed our customers’ expectations. At Groupe Freno, we are committed to maintaining the security, confidentiality, and accuracy of the personal information we collect to provide the highest level of service to our customers. Our clients’ trust is our most important asset and with that in mind, we have a comprehensive Privacy Policy for handling personally identifying information. This Policy has been developed in accordance with applicable privacy and data protection laws.
This Policy is designed to help you understand our practices regarding the collection, use, disclosure, and retention of personal information. This Policy applies to the personal information that Groupe Freno collects, uses, and discloses in relation to each of its customers in the course of its business activities.
2. DEFINITION OF PERSONAL INFORMATION
The term “personal information” refers to any information that, by its nature, can identify you. In this Policy, when we refer to “personal information,” we are referring to information about you that is classified as personal under applicable law. This Policy does not apply to anonymous, aggregated, or no longer identifiable information about a specific person.
3. YOUR CONSENT
Groupe Freno collects, uses, and discloses your personal information with your consent or as permitted or required by law. By providing us with your personal information, you consent to our collection, use, and disclosure of that information for the purposes identified or described in this Policy, if applicable, or as otherwise identified at the time of collection. We may be required or authorized by law or regulation to collect, use, or disclose personal information without your consent, for example, to comply with a court order, to comply with local or federal regulations, or to respond to a legally authorized government agency investigation, or to recover a debt owed to us. You can withdraw your consent to our collection, use, and disclosure of your personal information at any time, subject to contractual and legal restrictions and reasonable notice. Please note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide you with certain products or services.
4. WHY DO WE COLLECT PERSONAL INFORMATION?
We collect personal information for the purpose of managing and administering our business. This information allows us to identify you to offer you our products and services. We may collect personal information directly from you or as permitted or required by law. This collection is necessary for the execution of the contract entered into when you use our products and services.
5. WHAT PERSONAL INFORMATION DO WE COLLECT?
When you visit our website and communicate with us, we collect and process various types of personal information while operating our business activities, including but not limited to:
Name, first name, home address, email address, phone number, and other contact information.
Information related to your driver’s license, if applicable.
Information related to your credit card.
Billing information and financial information, such as billing address and banking information.
Information about ongoing interactions with Groupe Freno, including inquiries or complaints, and similar information.
Information we automatically collect when you visit our website (see “Cookies and Similar Technologies” below).
Any other information you choose to provide to us about yourself.
6. HOW LONG DO WE RETAIN PERSONAL INFORMATION?
We will only retain personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Policy and to comply with our legal and regulatory obligations. We will delete your information as soon as we are allowed to do so under applicable privacy and data protection laws, and in compliance with our personal information retention and destruction schedule.
7. HOW DO WE USE AND SHARE PERSONAL INFORMATION?
We may disclose information to service providers and partners with whom we have business agreements to offer and administer our products or services. We may disclose information as necessary to meet legal, regulatory, self-regulatory, insurance, auditing, reporting, and security requirements, and otherwise with your consent or as authorized or required by applicable law. We disclose information only to government agencies that demonstrate a legitimate authority to obtain it.
8. COOKIES AND SIMILAR TECHNOLOGIES
When you visit Groupe Freno’s website, we may collect and use your Internet Protocol (IP) address to help diagnose problems with our server and administer our website, to identify users and their activities on the site, and to gather general demographic information. We may also collect website page choices, browser type, operating system, and time you spent on the site to help us improve your experience. We use “cookies,” a technology that installs a small amount of information on a website user’s computer to enable our website to recognize future visits using that computer and to prevent having to save your login information each time you visit. Cookies enhance the convenience and use of our website.
9. HOW DO WE PROTECT PERSONAL INFORMATION?
Information security is very important to us. We use physical, technical, and administrative security measures designed to protect the information we collect from you. We take reasonable measures to preserve the security, integrity, and confidentiality of the information and, preventing it from being tampered with, damaged, or accessed by unauthorized third parties. We also ensure that our employees always treat your information with care.
To ensure the security of information, we use the following measures:
User access control
Data encryption
Network monitoring
Computer backup
User ID/password/two-factor authentication (2FA)
Firewalls
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the security of the information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, altered, or destroyed due to a breach of our physical, technical, or administrative protection measures. If you have reason to believe that personal information has been compromised, please contact us using the contact information provided in the “How to Contact Us” section.
10. HOW WE PROTECT CROSS-BORDER INFORMATION?
We may transfer information to external agents or service providers who perform services on our behalf, such as delivery, billing, collection, payroll services, transaction tracking, marketing, analysis, information technology, data hosting, or similar services, or otherwise to collect, use, disclose, store, or process information on our behalf for the purposes described in this Policy. Some of these service providers may be located outside of Quebec and Canada, including in the United States and/or the EU, and as a result, your information may be processed and stored on servers outside of Quebec for the purposes described in this Policy. The contractual provisions and other measures we may take to protect your information while it is processed, stored or managed by these service providers are subject to applicable Quebec, Canadian, and foreign legal requirements, including legal requirements for the disclosure of personal information to government authorities and national security in certain circumstances. In all cases, we require our service providers and partners to protect your information at the same level to which we are committed.
11. RIGHT OF ACCESS, RECTIFICATION, REQUESTS, AND COMPLAINTS
We undertake to recognize the right of access and rectification for individuals who wish to consult, modify, or even delete personal information about themselves. To exercise either of these rights, please contact us using the method provided in the “How to Contact Us” section.
12. HOW TO CONTACT US?
For any questions, requests, or complaints regarding our privacy and data protection practices, please contact our Privacy Officer, Sandra Leroux, by email at vieprivee@groupefreno.ca or by mail at the following address:
Groupe Freno
Attn: Privacy Officer
11650, 6th Avenue
Montreal (Quebec) Canada H1E 1S1
Revision Date: October 13, 2023
